Learning Zendesk products through its certification program “This offering is one of many certificates Zendesk offers to help professionals take their customer service skills to the next level.”

“LinkedIn chose Zendesk as CX experts to be the trusted provider for this Professional Certificate, and with this partnership, we are committing to providing credible ways for CX leaders to showcase their expertise to the world’s most dynamic professional community,” said Beth Friday, SVP Customer Experience at Zendesk. It empowers learners to develop the right skills to advance their careers with high-quality, up-to-date personalized content. The Professional Certificate is available to subscribers of LinkedIn Learning, the engaging skill-building solution that draws on LinkedIn’s real-time data and insights. Director of Global Content Strategy at LinkedIn Learning, “Partnering with companies like Zendesk on assessment-based credentials is an important way we can help our learners build the right skills and demonstrate their proficiency to their network and to recruiters.” “The ability to learn and showcase in-demand skills is critical to helping people get a foot in the door with a new company or find a new role within their organization, ” said Dan Brodnitz, Sr. It features six interactive courses in a variety of formats, providing agents with the right tools and methods to handle complex situations. The new Zendesk Professional Certificate on LinkedIn Learning allows professionals to further their skills, regardless of the stage of their career. That is why we are partnering with LinkedIn Learning to offer a professional certificate. Zendesk believes that continued learning and credible certifications are a great way for CX leaders to differentiate themselves and demonstrate their investment in their careers. In fact, customer service ranked #3 on LinkedIn’s 2023 Most In-Demand Skills list, which looks at what employers prioritized when recruiting, posting, and hiring for jobs. Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer experience (CX) is even more important and essential for staying competitive.

Linkedin learning for company